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Returns & Refunds Policy

Damaged/Defective Items

If you receive a damaged/defective item, please contact us at, with the order number and the product condition/reason for return within 24 hours of receipt to obtain a returns authorisation number. Unauthorised returns may be refused or disregarded.

Damaged/defective items must be returned to us securely packaged along with the returns authorisation number. After we receive the product, we will examine and test the defect of the item(s) if applicable.

We will re-imburse the postage paid when returning faulty items only upto the value of the original delivery charge. (Please note that this does not affect your statutory rights). If you require an exchange on a faulty item and we have stock available, you will not be charged again for delivery.

If we find the defect described in your email, we will ship you a replacement for the defective item(s). Otherwise, the original item may be shipped back to you.


If you wish to cancel your order, please contact us at, with the order number before we have dispatched the goods to you. Where goods have already been dispatched to you, please contact us at, with the order number to obtain a returns authorisation number, then package your item along with the returns number and return the goods to the address below.

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. All goods returned must be in pristine condition with any labels attached and all original packing in tact.

We reserves the right not to refund item(s) that are not returned in a re-saleable condition. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

All refunds will be credited to your original method of payment.

Returns Address

Returns must be sent to the following address:

The Pet Centre Returns
33-35 Alcombe Road
TA24 6BA

Tel: 01643 703815