CUSTOMER SERVICES
The information below details our Order, Delivery and
Returns policy.
How to Order
Ordering with us is totally safe & secure. Once
you have chosen an item to buy simply click on the ‘add to cart
’ button. Keep adding items until you have
finished shopping and then click on the ‘checkout
’ button to review your purchases and make any alterations.
Now use the dropdown box to select shipping region - UK is the only choice available at the present time - then click on ‘checkout
using a debit/credit card’ or ‘checkout using
paypal’ where you will be asked for your payment information.
For International orders please click here.
If you prefer to order by telephone and pay by cheque,
postal order or credit/debit card, please call our order
line on 01643 703815.
If you would like more images of the products we stock
or have any queries about colours and product availability
please do not hesitate to contact us.
Email: sales_online@thepetcentre.co.uk
Delivery
Please note the following shipping rates apply:-
£0.00 - £4.99 = £1.95 P & P
£5.00 - £9.99 = £2.95 P & P
£10.00 - £19.99 = £3.95 P & P
£20.00 - £49.99 = £4.95 P & P
We offer free standard delivery to mainland UK on orders over £50.00.
Delivery is normally made within 4 – 7 working
days for mainland UK, in most cases sooner than this.
Orders placed on a Friday may not be dispatched until
the following Monday.
Please remember that orders may require a signature
on receipt. We will make every effort to ensure your
order reaches you within the specified times, however, there
may be occassions when this is not possible due to circumstances
beyond our control.
Unfortunately at this time we cannot take orders for
delivery to the Channel Islands, BFPO.
International Orders
We are pleased to accept international orders, please email us at
sales_online@thepetcentre.co.uk to place an order and for up to date postage rates.
For some heavier parcels, charges will be made based
on the country of destination and the weight of your
parcel. We will contact you before charging your card
if this applies. Unfortunately we cannot ship large
bulky items overseas.
INTERNATIONAL/EUROPEAN ORDERS, PLEASE NOTE: FOR YOUR
SECURITY, YOUR FIRST 3 ORDER’S MUST BE SENT TO
THE CARDHOLDERS ADDRESS.
Shipments made outside of the UK may be subject to
import duties and taxes. These are the responsibility
of the recipient. For further information, please contact
your local customs office.
International delivery is normally made within 2 weeks
but please note this is a guide and delivery can take
longer depending on factors such as local customs offices.
Please contact us if you are waiting for a parcel and
would like to check its progress.
Returns
If you are not completely satisfied with your goods
you may return them unused and in the original condition
(tags and labels attached) within 14 days of the invoice
date. Please state if you require a refund or an exchange.
No refund can be given if goods are returned after this
14-day period. We regret that we cannot refund postage
costs unless the item you are returning is faulty. Please
note that you are responsible for any items sent back
to us until they are received by us. For this reason
we recommend you use an insured method such as recorded
delivery to return items. If you require an exchange,
the cost of posting your new item to you is covered
by us.
Our returns address is:
The Pet Centre
Returns Dept
33-35 Alcombe Road
Minehead
Somerset
TA24 6BA
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